PROCEDURE

General troubleshooting references if cIT receives a call related to Bluebeam support.

REQUIREMENTS

• This guide is meant for best effort support. If the issue cannot be resolved within a timely manner, please see References section for submitting a Support Case to the vendor.

STEPS

1.      Go to Contact Us | Bluebeam Technical Support

2.      Do a search for the issue

3.      If there is an article on the issue please provide and assist the user as needed

NEXT STEPS

·        Submit a Ticket to the vendor if unable to resolve the issue (see References)

REFERENCES

• KB00010332 - Western Pump - PBA - Bluebeam Obtain Version & Serial Number
• KB00001907 - Western Pump - PBA - Bluebeam Install Requests
• KB00010328 - Western Pump - PBA - Bluebeam Submit Support Ticket