PROCEDURE

For simple issues that cIT cannot resolve please follow this WI to submit a ticket to Jonas and close the cIT ticket. Tickets can be submitted via the Jonas Support Portal or the client can call in for urgent matters.

Call-in: 800.352.6647 (option 1, Option 2)

REQUIREMENTS

Passwordstate > Website > Jonas Portal

STEPS

NOTE: Intake notifications are for awareness and comms, if cIT does not need to take action please close. Otherwise, take the appropriate action(s) and notify vITM.

1. Login to the Jonas Portal (Reference Requirements Section)
2. Click Cases at the top of the page
3. Click the New Case button
4. Provided a description (it searches their KB)
5. Click Next.
6. If you are unable to determine appropriate Menu selections choose:
7. Menu 1
8. Non-Application
9. Menu 2
10. non-application issue
11. Next
12. Provide Details
13. Including the End-User to contact.
14. Finish
15. Inform the client that Jonas support will be addressing their issue or request.

REFERENCES

 Any additional resources such as external links.