Purpose:
Section titled “Purpose:”PBA support KB including knowledge from the vendor to support file transfer between Jonas Cloud and client’s OneDrive.
Scope:
Section titled “Scope:”- Service Delivery
- Customer Satisfaction
Responsibility:
Section titled “Responsibility:”- Service Delivery
- vITM
Completion Criteria:
Section titled “Completion Criteria:”- Follow attached KB
Records:
Section titled “Records:”- Pzzle Ticket
Requirements:
Section titled “Requirements:”- User must have a Jonas account and be licensed for Onedrive within M365
Steps:
Section titled “Steps:”- Please use the attached WI provided by the vendor.