This is for the service desk on user offboarding requests

1. Disable AD Account
2. Reset password
3. Block user sign-in in M365
4. Convert mailbox to shared mailbox
5. Give manager, or whomever POC requests, access to their data/mailbox
6. Remove license
7. Move AD user to disabled users OU
8. Confirm with POC steps completed and ask for pending items/special requests