Ticket topics to be addressed by centrexIT:

1. Network account lockout/password reset a. Exclude: account lockout from LabVantage
2. Veeam failure alerts
3. Node alerts from SolarWinds
4. Addition of a network printer to a user workstation
5. Workstation issues, e.g., webcam not functioning, USB-connected printer problem, display problem (anything that does not obviously require hands-on technical interaction)
6. Windows Defender notifications
7. Installation of Windows Updates
8. Reset computer of terminated user or computer replacement (requested by Brian)
9. Make ready a new computer (requested by Brian)
10. Provision computer for new user (requested by Brian – TBD if centrexIT action necessary)

Ticket topics for user redirection:

1. Unable to log into XiFin -> user must engage XiFin to resolve
2. Unable to log into Concur (expense reporting) These two issues will have to go back to the client to reach out to their vendor for the following application issue.