ALL USERS at NAMG already have access to this service, NO need to add their email in Concord. NAMG pays for a wildcard account that lets all staff send an efax using info below.

The wildcard shows as wildcard@nephrologyamg.com

Staff must use their @nephrologyamg.com to send from, Sending from @namg.net will not work.

If staff create a ticket that they can’t send efax, most likely they are sending from their alias (@namg.net) DO NOT add their @namg.net email to concord, set them up to send from @nephrologyamg.com. Every addition is a charge to NAMG.

NAMG leverage Concord fax service through us

to send a fax:

1. Scan the item into a file (PDF, Word, JPEG, etc…)

2. Create a new email and attach the file

3. Send to 1+<10 digit fax number of the recipient>@centrexfax.com (it will look like 18585551212@centrexfax.com)

4. Send the email out. They should get a confirmation that fax request has been received and they should also get another confirmation if it’s sent successfully or otherwise