Purpose:
Section titled “Purpose:”Scope:
Section titled “Scope:”Service Desk
Responsibility:
Section titled “Responsibility:”Service Desk
Completion Criteria:
Section titled “Completion Criteria:”Tyler Ladow will handle MS Office requests and we will only work as a point of escalation if the request comes from him or the POC If there is an outage then escalate to Office 365 support
Records:
Section titled “Records:”NA
Steps:
Section titled “Steps:”- Enter instructions on how the task is completed – include video, screen shots, or text
- Repeat for each step (should be less than 10 steps – if more steps are required, determine is it should be a SOP)
Process References:
Section titled “Process References:”- Create a relationship back to related process. Note: Please add KB relationships to core process, process, SOPs or other WIs on the right.