Purpose:
Section titled “Purpose:”To help resolve frozen Lacerte instance in RDS
Scope:
Section titled “Scope:”Service Desk
Responsibility:
Section titled “Responsibility:”Service Desk
Completion Criteria:
Section titled “Completion Criteria:”When user reports that the RDS session is frozen when Lacerte is being used, there is a pop up window that appears offscreen. If you can navigate and close the pop up to resolve and verify can continue to use Lacerte. If not then you will need to log the user out of the RDS session and back in to verify they can acccess and use Lacerte.
Records:
Section titled “Records:”NA
Steps:
Section titled “Steps:”- When user reports that the RDS session is frozen when Lacerte is being used, there is a pop up window that appears offscreen.
- If you can navigate and close the pop up to resolve and verify can continue to use Lacerte.
- If not then you will need to log the user out of the RDS session and back in to verify they can acccess and use Lacerte.
Process References:
Section titled “Process References:”- Create a relationship back to related process. Note: Please add KB relationships to core process, process, SOPs or other WIs on the right.