Purpose:
Section titled “Purpose:”WI for maintaining and installing updates for TaxInterest. Typically done annually and installed on 4/5 session hosts.
Scope:
Section titled “Scope:”-
Service Delivery
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Customer Satisfaction
Responsibility:
Section titled “Responsibility:”-
Service Delivery
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vITM
Completion Criteria:
Section titled “Completion Criteria:”-
IMPORTANT: Perform update on the following servers/session hosts:
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GPWRDSSH4
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GPWRDSSH8
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GPWRDSSH9
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Testing can be done on GPWRDSSH-GOLD
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IMPORTANT: DO NOT install on GPWRDSSH5/Admin Cloud they DO NOT use TaxInterest.
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Register application
Records:
Section titled “Records:”- Halo Ticket
Requirements:
Section titled “Requirements:”-
Password to install media from client (forwarded to Service Desk by client)
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Media is downloaded and available on GPWNAS per Download Steps below
Download Steps:
Section titled “Download Steps:”- Media gets downloaded and stored to
\\gpwnas\Software\TaxInterest\20XX
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Example:
\\gpwnas\Software\TaxInterest\2024\TXI-SetupPW.exe -
Login to GWPNAS via Screenconnect or NCentral to verify media is available.
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Have the path copied for the media to install on designated Session Hosts
- If you need to download media, client will provide the email (example below) from Tax Interest with the URL, steps, and password to run the installer. You will need to perform this on 4/5 Session Hosts (Review Completion Criteria)
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NOTE: This update will take about 5-10 minutes per server.
Install Steps:
Section titled “Install Steps:”- Log in to the Sessions Host(s) and click Start > Run
- Example: Copy & Paste
\\gpwnas\Software\TaxInterest\2024\TXI-SetupPW.exe
- Click Next
- Accept & click Next
- Next
- Enter password provided in user email and click Next
- Click Install
- Verify app installs successfully by checking Programs & Features and move onto the next Session Host.
- Document any errors with screenshots for vendor support ticket if needed.