Review and use the submitted user offboard to complete the following.
-Login to the domain controller (DC04/DC05)
-In active directory user and computers locate the account and disable access.
-For all users start by removing the user from the GAL.
-Login to Microsoft 365 admin center, Users>Active Users
-Locate the user, select it and go to the Mail tab, here yo to Manage global address list visibility and uncheck the Show in my organization address lists, save changes.
-If Disable account and forward all new incoming email to:
-Login to Microsoft 365 and go to email then Users>Active Users
-Locate the account, select the account, then Mail>Email forwarding> manage email forwarding. Then check the option to Forward all emails sent to this mailbox, Leave Keep a coy of forwarded email in this mailbox.
-Enter the email you wish to forward to, click save changes
-If Disable account (remove MS365 license) and convert to a Shared mailbox and give access
-Go to the admin center Exchange>Mailboxes
-Find the user and select it, then go to the Others tab and choose the Convert to shared mailbox
-If a user is assigned to access the shared mailbox you can select the user in this same menu and under Delegation>Full access click Edit and add the user.
-Confirm and then go back to the admin center and remove the license associated to the user.
Adobe
-Inform vITM f we need to remove the license attached to the user.
Hardware
-Schedule a pick up if we need to reprovision the computer/laptop.
-Mitel
-Login to Mitel account credentials in password state and disable the account.