Summary:
Section titled “Summary:”Document used to understand co-managed responsibilities for client.
Who is this KB written for?:
Section titled “Who is this KB written for?:”Service Desk
When should this KB be referenced?:
Section titled “When should this KB be referenced?:”Receiving calls or requests for support
- Open attached RACI Matrix to determine support cause.
- CHW has internal IT handling PBA support, computer break/fix, and IT requests. cIT in general is providing support to improve Cybersecurity capabilities & reaction time.
- If you have questions please contact CHW’s vITM