NOTICE: You can go to FedEx to get a shipment generated with our account number: 2826-1850-8 - This will bill to centrexIT. Remember the client and TK reference Number!
Section titled “NOTICE: You can go to FedEx to get a shipment generated with our account number: 2826-1850-8 - This will bill to centrexIT. Remember the client and TK reference Number!”FedEx Online Shipping Procedure:
Section titled “FedEx Online Shipping Procedure:”- Log into to FedEx.com.
Section titled “- Log into to FedEx.com.”- “Centrexd” username, creds in 1Password under: “CIT - FedEx Login”
Section titled “- “Centrexd” username, creds in 1Password under: “CIT - FedEx Login””- Create a shipment
Section titled “- Create a shipment”- STOP: Ensure that client shortcode and ticket number occupy the shipment reference or PO box. This is how our billing team knows who to charge for these shipments.
Section titled “- STOP: Ensure that client shortcode and ticket number occupy the shipment reference or PO box. This is how our billing team knows who to charge for these shipments.”
- Ensure the the recipient’s name, address and phone number are accurate per provided information. Feel free to save a recurring shipment contact/address to the address book.
Section titled “- Ensure the the recipient’s name, address and phone number are accurate per provided information. Feel free to save a recurring shipment contact/address to the address book.”
- STOP: Ensure that all client hardware has a minimum insurance coverage of $2000 USD per Laptop/Desktop, and $500 per dock.
Section titled “- STOP: Ensure that all client hardware has a minimum insurance coverage of $2000 USD per Laptop/Desktop, and $500 per dock.”
- If the shipment or device happens to be more valuable, please evaluate and confirm the additional costs with the vITM.
Section titled “- If the shipment or device happens to be more valuable, please evaluate and confirm the additional costs with the vITM.”- Shipping Speed:
Section titled “- Shipping Speed:”
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- Please refer to the chart for a general idea of the lead times one needs in place to successfully ship products on time.
Section titled “- Please refer to the chart for a general idea of the lead times one needs in place to successfully ship products on time.”- Example: if the client is on the east coast, you want a week lead time at least. Preferably with that much time, you can ship with Home or Ground to save on costs.
Section titled “- Example: if the client is on the east coast, you want a week lead time at least. Preferably with that much time, you can ship with Home or Ground to save on costs.”- Example: Overnight costs $100-200 depending on distance and must be picked up by 4:30 PM to guarantee next day delivery.
Section titled “- Example: Overnight costs $100-200 depending on distance and must be picked up by 4:30 PM to guarantee next day delivery.”- Example: if the client is in or near San Diego, “Home Delivery” or “Ground” is generally functions like “Next Day” for $30-$40.
Section titled “- Example: if the client is in or near San Diego, “Home Delivery” or “Ground” is generally functions like “Next Day” for $30-$40.”Client Updates and Tracking:
Section titled “Client Updates and Tracking:”- Once a device ships, immediately update the ticket with a private note for the tracking number.
Section titled “- Once a device ships, immediately update the ticket with a private note for the tracking number.”- Update the user on the public side with a formal reply, noting the estimated time of arrival, and that due to the value of the shipment, the delivery will likely require a signature for delivery.
Section titled “- Update the user on the public side with a formal reply, noting the estimated time of arrival, and that due to the value of the shipment, the delivery will likely require a signature for delivery.”- Update the outgoing Tracking for the device in the Poway Inventory Sheet
Section titled “- Update the outgoing Tracking for the device in the Poway Inventory Sheet”Print Label
Section titled “Print Label”- Ensure stock of labels for the DYMO laser printer. If we have run out, you can go to FedEx to get a shipment generated with our account number: 2826-1850-8
Section titled “- Ensure stock of labels for the DYMO laser printer. If we have run out, you can go to FedEx to get a shipment generated with our account number: 2826-1850-8”- Ensure application of label towards the center of a surface, never on the edge to avoid fraying. This could cause the label to become unreadable, and risk damage or loss.
Section titled “- Ensure application of label towards the center of a surface, never on the edge to avoid fraying. This could cause the label to become unreadable, and risk damage or loss.”- Ensure the box is taped professionally with clean lines that meet to build a protective layer for the weak points on the boxes.
Section titled “- Ensure the box is taped professionally with clean lines that meet to build a protective layer for the weak points on the boxes.”- Try not to tape over the label or it may cause damage/issues with scanners due to reflections.
Section titled “- Try not to tape over the label or it may cause damage/issues with scanners due to reflections.”Purpose:
Section titled “Purpose:”To ensure alignment with how everyone at Centrex ships products to clients
Scope:
Section titled “Scope:”All Users, Poway Office Employees, Provisioning
Responsibility:
Section titled “Responsibility:”Office & Provisioning Logistics
References:
Section titled “References:”- EXTERNAL only – i.e., industry best practices, CIS18, this is not for cIT internal references
Process References:
Section titled “Process References:”- Link to process map.
Note: Please add KB relationships to core process, process. SOPs or other WIs on the right.