Purpose:
Section titled “Purpose:”Documentation of intake process
Scope:
Section titled “Scope:”Service desk
Responsibility:
Section titled “Responsibility:”Service Desk
Definitions:
Section titled “Definitions:”- Example
- Example
Procedure:
Section titled “Procedure:”- First activity (Plan or preparation)
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Who performs it, and what do they do?
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When do they do it?
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Repeat as needed
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Include references and links to supporting documentation
- Second Activity (Do)
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Who performs it, and what do they do?
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When do they do it?
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Repeat as needed
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Include references and links to supporting documentation
- Third Activity (Check)
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Who performs it, and what do they do?
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When do they do it?
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Repeat as needed
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Include references and links to supporting documentation
Effectiveness Criteria:
Section titled “Effectiveness Criteria:”- What measures are used to ensure the procedure is working or is complete?
- What records are required?
- Where are the records stored?
References:
Section titled “References:”- EXTERNAL only – i.e., industry best practices, CIS18, this is not for cIT internal references
Process References:
Section titled “Process References:”- Link to process map.
Note: Please add KB relationships to core process, process. SOPs or other WIs on the right.