Purpose:
Section titled “Purpose:”To remediate macOS devices not checking in with Microsoft Intune
Scope:
Section titled “Scope:”Service Delivery & IT Security
Responsibility:
Section titled “Responsibility:”Service Delivery, IT Secuirty, vITM
Completion Criteria:
Section titled “Completion Criteria:”- Device is Complaint in Microsoft Intune Center
- Last Check-In is the current date
- FileVault Recovery Key is visible in Microsoft Intune Center (If policy is applied to the tenant)
Records:
Section titled “Records:”NA
Steps:
Section titled “Steps:”- Enter instructions on how the task is completed – include video, screen shots, or text
- Repeat for each step (should be less than 10 steps – if more steps are required, determine is it should be a SOP)
Process References:
Section titled “Process References:”- Create a relationship back to related process. Note: Please add KB relationships to core process, process, SOPs or other WIs on the right.