Purpose:
Section titled “Purpose:”To listen to client calls with Service Desk members
Scope:
Section titled “Scope:”Service Desk
Responsibility:
Section titled “Responsibility:”Completion Criteria:
Section titled “Completion Criteria:”A call is pulled from CJP and able to be listened to.
Records:
Section titled “Records:”Audio files downloaded from CJP
Steps:
Section titled “Steps:”1: On a web browser, go to URL: https://portal.ccone.net/portal/home.html
Process References:
Section titled “Process References:”- Create a relationship back to related process. Note: Please add KB relationships to core process, process, SOPs or other WIs on the right.