Troubleshooting steps to try if Halo isn’t working correctly:

• Hard refresh the page (press Ctrl + F5 together)

• Clear the browser cache

• Try a different browser

• Has this occurred more than once and to more than 1 person?

• If issues continue, submit a defect ticket to the Halo team to work on. When creating this ticket, please make sure to take a full screenshot and the page URL.

• Make sure to click on Go To icon next to the Company name on the slide out before capturing the URL.

Please see attached for how to submit a ticket in Halo for both the general site and to the Halo team.