The following establishes when time needs to be reviewed and approved by the user, and how to review exceptions before clicking the thumbs up.
Section titled “The following establishes when time needs to be reviewed and approved by the user, and how to review exceptions before clicking the thumbs up.”Service Desk:
Section titled “Service Desk:”Review time daily: review and accept by the end of the work day.
Section titled “Review time daily: review and accept by the end of the work day.”-
Before clicking the thumb to mark reviewed, check the following –
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Be certain that all SD work types are used and entered on a client ticket
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Be certain that all ticket time is charged to the correct client
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Record any provisioning time as “Provisioning and Imaging” unless it is a repair on an INC
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Working onsite? Use Onsite work type
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Report travel time
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Enter clear notes to indicate the work performed onsite
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Working after hours as make up work or catch-up work? Use BH work type
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Working AH call (from client, PagerDuty, alert) User AH work type
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Enter clear notes to indicate the work performed onsite
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Dedicated staff working on-call?
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Do not use dedicated work role and work type
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Change default work role and work type
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Supporting a project?
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Change default work type
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Add time to PROJ ticket
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By close of business Friday, have all time reviewed and click on thumbs
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This will trigger the time sheet review process for Mgr.**
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All time should be checked, corrected, and approved prior to time sheet review