Ticket Number – a unique number associated with every ticket (this is a clickable link that opens the ticket view references below)

Title – this is from the “Summary” slot on the ticket request form

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The area on the left side side of the ticket is called the communication area. This where the useer can see communication between all users associated with the ticket.

The area on the right side of the ticket is called the details area. It includes four different areas that display all of the ticket attributes

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Hold Status

Ticket number

Title

Requested by

Requested for

Location

Category

Subcategory

Priority

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Created date - the day the ticket was generated in the system

Updated date - the last date and time the ticket was updated

Resolution date - will only show after ticket is moved into “Resolved” status

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Watching - someone that is involved with the ticket; email recipient, requested for, etc.

Vendor - a third party who is assisting with the ticket resolution

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Used to attach a document or supporting artifact

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