PROCEDURE

The activity or action to be completed. May include topics such as installs, configurations, and infrastructure set-up. 

REQUIREMENTS

• N-Central > Adstra > CL-DC01
• Password State > Domain\Service Accounts
• Password State > Servers > BBJ Root

STEPS

1. Remote into Adstra DC, reference Requirements Section.
2. Open Putty and connect to 172.25.1.75 using SSH
3. You will need the BBJ Root credentials (reference Requirements Section)
4. Run Command
5. cd /usr/local/alc/bin
6. Run Command:
7. ./checkprintjobs.sh
8. Read output of printers
9. Run command:
10. lpstat -o
11. Review example below:
12. Found the ny9130ps-15532 printer looked to be hung.
13. Ran following command:
14. cancel -a ny9130ps-15532 [EXAMPLE ONLY]
15. Based on the output from 5.a, use the template below by inserting the hung printer’s name.
16. cancel -a AFFECTED_PRINTER_NAME_HERE
17. Run command:
18. lpstat -o
19. Verify there are no printer jobs stuck in the queue.

REFERENCES