GENERAL

Please use this guide to understand Adstra & Belardi Wong’s Cognos PBA. Cognos is a webhosted app on the cog11dev server. This guide covers the following topics:

• Requirements for accessing the PBA

• Steps to access the PBA

• macOS Configuration

• PBA Troubleshooting & Escalations

REQUIREMENTS
!! IMPORTANT !! DO NOT INSTALL ADSTRA VPN ON BELARDI WONG SYSTEMS - CONTACT vITM IF YOU HAVE QUESTIONS

• PBA Installs & Access Requests

• Confirm Manager approval

• Onboarding Forms authorizes Cognos access

• Cognos is a SSO integrated PBA with Adstra’s Active Directory

• Users must have an Adstra Domain Account to login to Cognos

• Currently there is not a Security Group controlling access (Future work being done by the Adstra Finance Development Team to change this)

• Adstra Users: Corporate LAN or Adstra VPN

• Belardi Wong Users: Corporate LAN or BW VPN

STEPS

1. Confirm requirements are met above:

• Adstra AD credentials

• Appropriate network access

2. Provide the url below to the End-User and test their Adstra credentials

• http://cog11dev/ibmcognos/bi/

macOS CONFIG

1. Make sure alc.com, adstradata.com, & belardiwong.com are added to their network search domains (Apple > System Preferences > Network > wifi/ethernet > Advanced > Search Domains
2. Use Safari
3. Enable Java
4. Enable JavaScript
5. Block Cookies: Never

TROUBLESHOOTING

1. Verify End-User & computer meet requirements (Review Requirements Section)
2. Make a Public note in your ticket that the following troubleshooting actions:

• Verified cog11dev server is online

• Verified End-User is connected to the Adstra or BW corporate network

• Verified and tested End-User’s Adstra credentials

• Screenshots or error messages

3. Add the following internal Adstra DL as “Watching” to escalate

• finance_app_support@adstradata.com

REFERENCES

• Cog11dev hosts the PBA using Microsoft IIS

• Screenshot of what the login screen looks like