PROCEDURE
Work Instructions for Adstra and Belardi Wong Telephony/Voice/Phone System support and requests. Including: Call-flow, Adds, Changes, Password Assistance, Questions/ General Inquiries, Removes, or Setup / Configuration. Per both company policies they are only requesting soft-phone and call-forwarding options to employees. Physical phones are no longer supported.
Effective 10/27/2022****: Ring Central is Adstra & Belardi Wong’s Voice & Telephony Vendor/Service Provider
REQUIREMENTS
Passwordstate > Voice > Ring Central Super Admin Account
GENERAL INFORMATION
User guides for Ring Central are below.
https://university.ringcentral.com/page/en-mvp-ub-user-mvp-basics
https://go.ringcentral.com/ringcentral-university-webinars.html
If you receive calls on how to use Ring Central please refer user to the User MVP Basics mentioned in the outreach (https://university.ringcentral.com/page/en-mvp-ub-user-mvp-basics). Here users can learn the following basic functions:
- Following the welcome email to setup their account
- Learn about the features of Ring Central
- Setup call-forwarding
REFERENCES
- KB00004112 - Adstra/Belardi Wong - Ring Central - How to Setup Call-Forwarding
- https://university.ringcentral.com/page/en-mvp-ub-user-mvp-basics
- https://go.ringcentral.com/ringcentral-university-webinars.html