Summary:
Section titled “Summary:”N/A
Assumptions, Risks, or Dependencies:
Section titled “Assumptions, Risks, or Dependencies:”Assumptions:
Section titled “Assumptions:”N/A
Risks:
Section titled “Risks:”N/A
Dependencies:
Section titled “Dependencies:”N/A
Requirements:
Section titled “Requirements:”N/A
Standard:
Section titled “Standard:”External References:
Section titled “External References:”- EXTERNAL only – i.e., industry best practices, CIS18, this is not for cIT internal references
Definitions:
Section titled “Definitions:”Note: Please add KB relationships to core process, process, SOPs or other WIs on the right.
Create a New Incident Ticket in Halo
Section titled “Create a New Incident Ticket in Halo”1. Navigate to (legacy URL removed)
2. Click “New Ticket”
3. Click here.
4. Type “ce”
5. Click “centrexIT”
6. Click here.
7. Click “CA-Poway (Main)”
8. Click here.
9. Click “Sean Ernst”
10. Click the “Summary *” field.
11. Type “Test”
12. Click here.
13. Type “Ticket Details go here”
14. Click this icon.
15. Click “Christina Tarpey”
16. Click the “Category” field.
17. Click here.
18. Click here.
19. Click here.
20. Click “Submit”
21. Click “Triage Incident”
22. Click the “Category *” field.
23. Click here.
24. Click here.
25. Click here.
26. Click “Team *IncidentAgent *Christina TarpeyTicket Type *IncidentCategory *CategoryImpact * Urgency * Input Source *AssetAdd AssetCharge Rate *No Charg…”
