Summary:
Section titled “Summary:”Information can be presented to users in multiple ways and standardizing the presentation of information in a KB Article makes it easier for a user to locate what’s needed quickly.
Assumptions, Risks, or Dependencies:
Section titled “Assumptions, Risks, or Dependencies:”Assumptions:
Section titled “Assumptions:”Assumptions
Risks:
Section titled “Risks:”Risks
Dependencies:
Section titled “Dependencies:”Dependencies
Requirements:
Section titled “Requirements:”Requirements
Standard:
Section titled “Standard:”External References:
Section titled “External References:”- EXTERNAL only – i.e., industry best practices, CIS18, this is not for cIT internal references
Definitions:
Section titled “Definitions:”Note: Please add KB relationships to core process, process, SOPs or other WIs on the right.