Purpose:
Section titled “Purpose:”The purpose of the customer strategy and relationships process is to help market to and improve business relationships needed to grow the business.
Scope:
Section titled “Scope:”Customer relationships affect all areas of the company. It is the responsibility of the Sales and Marketing teams, along with the CST to ensure we are attracting and retaining the best clients.
Responsibility:
Section titled “Responsibility:”Executives, Sales Engineer, Procurement Manager
Process References:
Section titled “Process References:”- Image of process map (TBD).
- Links to all supporting procedures (SOPs).
- Links to any work instructions or forms that are not associated with a SOP.