When a provisioning ticket is created and we are pulling from existing inventory, the analyst will determine if they are working on pre-provisioned equipment or if it needs provisioning.

Pre provisioned computer – If the equipment has already been provisioned, the provisioning time and notes will have already been captured in the original ticket from when it was provisioned. At this time, the provisioning request is now a “user add” and the ticket category and subcategory MUST be changed to prevent additional invoicing. Once this has been completed, create an internal note saying as such, and close the ticket.

New Provisioning – Once a provisioning request is created and properly categorized with subcategory A/B/C it will be scheduled for completion. From here, we follow the best practice standards for our provisioning process.

This will include the Analyst confirming the subcategory A/B/C is correct to ensure we are capturing where the equipment came from for centrexIT to invoice our clients accurately.

Subcategory A = CIT procured equipment - New

Subcategory B = Client procured equipment - New

Subcategory C = Existing equipment reprovision

These are billable events and it is critical for our team to accurately capture these categories and our time for proper invoicing.