STAGING This is not the live site
Service Level Agreement - Priority and Response Matrix | centrexIT Knowledge Center
Loading...

Knowledge Center

/
centrexIT
Knowledge Center

CentrexIT — Service Level Agreement - Priority and Response Matrix

KB00002890
Christina Tarpey Procedure 1 min
Publishedv1

REFRENCES:

see KB00002887 - Priority Setting for all Incident tickets for instructions on how to determine the priority of an Incident