INCIDENT

What issue is occurring? Include any information concerning what might cause this issue here as well.

REQUIREMENTS/CONTACTS

Any information needed before addressing the issue, such as login or settings. In addition, list any client or vendor contacts (such as the ISP or program vendor) needed to resolve the incident. Also note here if a specific client user(s) needs to be contacted after a certain issue occurs and is resolved.

STEPS TO RESOLVE

Details the steps to resolve the issue, including any screenshots or videos.

REFERENCES

Any additional resources such as external links.