Please see attachment for full instructions and screenshots on how to add a user to email filtering @ https://boxoffice.network-box.com/. Login is in 1Password.
1 Introduction
Section titled “1 Introduction”1.1 Objective
Section titled “1.1 Objective”The cyber security of Phase Scientific is managed by NetworkBox HKSOC. It comes with hardware firewalls and a monitoring system. The “Anti-Spam” function is turned on, so as long as there is a new user in M365, the operator has to modify the “User Whitelist” on NetworkBox.
This manual is intended to serve as a guide to members of the IT Team for this Security countermeasure.
1.2 Basic Information
Section titled “1.2 Basic Information”HKSOC Hotline
(852) 3164 9200
URL of Box Office/Ticket system
https://boxoffice.network-box.com/
SLA
UTM+ Standard SLA
Service Hour
UTC+8, from 9am to 6pm on Mon to Fri ; from 9am to 12pm on Sat
PIN
For Phase Scientific, there is no PIN at all
2 Recommended Template
Section titled “2 Recommended Template”Box ID
psihqhk1
Subject
New email address(es) - add to the User Whitelist
Message
Hi HKSOC,
I have the following email address(es) created, please update the User Whitelist accordingly.
Sharmila Manjeshwar (Sharmila.Manjeshwar@phasesci.com)
David Scheib (David.Scheib@phasesci.com)
Kara Rapozo (Kara.Rapozo@phasesci.com
Linden Randall (Linden.Randall@phasesci.com)
Yours,
IT Helpdesk (CentrexIT)
3 Procedure
Section titled “3 Procedure”3.1 Logon
Section titled “3.1 Logon”This is web based, open a browser, and go to https://boxoffice.network-box.com/. You should have your credential from the Administrator.
Note: there is no PIN at all
3.2 Goto Tickets Tab
Section titled “3.2 Goto Tickets Tab”On the menu bar, simply click on “TICKETS”
3.3 Raise a Ticket
Section titled “3.3 Raise a Ticket”In the Ticket section, click on the “Raise a Ticket” button.
3.4 Fill in the form
Section titled “3.4 Fill in the form”You simply fill in the form, then hit the “Create” button.
3.5 On-screen Confirmation
Section titled “3.5 On-screen Confirmation”You then receive a confirmation as long as you hit the “Create” button. Click the “X” button to go to the Tickets Main Screen.
3.6 NOC Work In Progress
Section titled “3.6 NOC Work In Progress”The ticket is now pending for the HKSOC engineer for follow-up actions.