A quick tour of the tools and capabilities built into the centrexIT Knowledge Center.
Search and Command Palette
Section titled “Search and Command Palette”Full-text search lets you find any article across the entire Knowledge Center in seconds. Press Ctrl+K (or Cmd+K on Mac) to open the command palette from anywhere on the site.
- Filter results by category to narrow your focus
- Dynamic highlighting shows matching terms in context
- Results ranked by relevance for faster discovery
Company Explorer
Section titled “Company Explorer”Browse the Knowledge Center filtered by client company. The Company Explorer provides a dedicated view for finding articles relevant to a specific organization.
- Nested category navigation within each company context
- Quickly locate company-specific procedures and references
Document Type System
Section titled “Document Type System”Every article is classified under one of seven canonical document types, each with a defined purpose and template structure. This taxonomy keeps content consistent and easy to navigate.
- Policy — High-level organizational rules and expectations
- Standard — Specific criteria or benchmarks to be met
- Process — End-to-end workflows describing how work flows across roles
- Procedure — Step-by-step instructions for completing a task
- Work Instruction — Detailed, granular directions for a single operation
- Reference — Lookup material such as tables, glossaries, or specs
- Manual — Comprehensive guides covering a broad topic area
Reader Mode
Section titled “Reader Mode”Activate Reader Mode for a distraction-free reading experience. Sidebars collapse so you can focus entirely on the article content — ideal for lengthy procedures or detailed reference material.
Knowledge Graph
Section titled “Knowledge Graph”Explore a visual map of how articles relate to one another. The Knowledge Graph surfaces backlinks and topic connections, making it easy to discover related content you might not have found through search alone.
Dark Mode
Section titled “Dark Mode”Toggle between light and dark themes using the theme control in the sidebar or mobile action bar. The setting respects your system preference by default and can be overridden manually at any time.
Signals Panel
Section titled “Signals Panel”Use the Signals panel to report article issues, suggest improvements, or flag app-level problems directly from the page you are viewing.
- Submit article-specific feedback without leaving the article
- Include contextual details so maintainers can reproduce issues faster
- Route app issues and suggestions through the same reporting flow
Builder Mode
Section titled “Builder Mode”Builder Mode provides article creation and editing tools for contributors. It includes a markdown preview, quality scoring feedback, and structured templates aligned with the document type system.
- Real-time markdown preview while editing
- Quality score to guide content improvements
- Template scaffolding for each document type
Aeris Integration
Section titled “Aeris Integration”Aeris is the AI-powered assistant behind content quality evaluation. It scores articles against exemplary benchmarks and offers targeted suggestions for improving clarity, completeness, and structure.
- Automated quality evaluation on demand
- Exemplary article scoring and comparison
- Actionable content suggestions for authors
Print View
Section titled “Print View”Generate a clean, formatted print layout for any article. Print View strips away navigation chrome and optimizes typography for paper or PDF output — useful for offline reference or compliance documentation.